At Keralabhumi.com, we take grievances seriously and strive to provide a transparent and effective process for grievance redressal. We value feedback and concerns from our readers, users, and stakeholders, and we are committed to addressing any issues in a timely and fair manner.
If you have a grievance related to the content, services, or any aspect of Keralabhumi.com, we encourage you to follow the steps outlined below for an effective resolution:
Contact Us: The first step is to reach out to us with your grievance. You can do this by sending an email to our designated grievance redressal email address, which will be provided on our website or contact page. Please provide a clear and detailed description of your grievance, including relevant information such as the date, time, and specific concerns.
Acknowledgement: Once we receive your grievance, we will acknowledge the receipt and provide you with a reference or complaint number. This will ensure that your concern has been logged and is being addressed.
Investigation: Our team will conduct a thorough investigation into the matter raised in your grievance. This may involve reviewing the relevant content, consulting with the appropriate personnel, or conducting internal inquiries, depending on the nature of the grievance.
Communication and Resolution: We will keep you informed about the progress of the investigation and, if necessary, request any additional information or clarification from you. Once we have completed the investigation, we will communicate the outcome to you in a timely manner. If your grievance is found to be valid, we will take appropriate actions to address the issue, which may include content removal, corrections, or any other necessary remedial measures.
Appeal: If you are not satisfied with the outcome or resolution provided, you may have the option to appeal the decision. We will provide you with the necessary information and guidance on how to proceed with an appeal, including any specific procedures or requirements.
Please note that while we strive to resolve grievances as efficiently as possible, the time taken for resolution may vary depending on the complexity and nature of the grievance. We appreciate your patience and cooperation throughout the process.
We are committed to upholding the highest standards of integrity, quality, and accountability at Keralabhumi.com. Your feedback and grievances play a crucial role in helping us improve our services and ensure a positive user experience for all. Thank you for your trust and support.
2nd Floor, UL CyberPark,
ULCCS LTD SEZ, Nellikkode Village, Nellikkode P,
Kozhikode - 673 016
Email: info@keralabhumi.com
Phone: 0495 2964326